Terms of service

Last updated: 26 May 2026

The agreement between us when you shop at fetchandfold.com.au. If anything's unclear, email support@fetchandfold.com.au and we'll talk you through it.

1. Who we are

"Fetch & Fold," "we," "us," and "our" refer to Fetch & Fold, an online pet store based in Brisbane, Queensland, Australia. Our store operates at fetchandfold.com.au and is powered by Shopify. Together, the website, our products, and all related services are referred to as the "Services."

These Terms of Service ("Terms") set out the agreement between you and Fetch & Fold whenever you use our Services. By visiting, browsing, or purchasing from our store, you agree to these Terms and our Privacy Policy.

2. Eligibility and your account

By using our Services, you confirm that you are at least the age of majority in your state or territory, and that any minor in your household uses our Services only with your supervision and consent.

If you create an account with us, you're responsible for keeping your login details secure and for all activity on your account. You can't transfer your account to anyone else. The information you give us (name, email, address, payment details) must be accurate and up to date.

3. Our products

We aim to describe and show every product accurately, including its materials, size, colour and finish. Colours can look slightly different depending on your screen. If a product you receive doesn't match its description or photos, you're entitled to a refund or replacement under our Refund Policy.

We may update, discontinue, or limit availability of any product at any time, and may limit the quantity available to any person or region.

4. Orders, pricing and payment

When you place an order, you're making an offer to buy. We accept your order when we confirm it and process your payment. Until then, we may decline or cancel an order, and if we do we'll refund any payment in full.

Prices are in Australian dollars and may change without notice. The price you pay is the price shown at checkout, confirmed in your order confirmation email. Shipping costs are shown at checkout and set out in our Shipping Policy.

You confirm that the payment information you provide is accurate, that you're authorised to use the payment method, and that you'll pay any charges you incur.

If a product is listed with an obvious pricing or typographical error, we may cancel the affected order. If we do, we'll contact you and refund any payment in full.

5. Shipping and delivery

All shipping is governed by our Shipping Policy. Delivery times are estimates, not guarantees. If your order is lost or damaged in transit, we'll replace it or refund you as set out in that policy.

6. Returns and refunds

Returns and refunds are governed by our Refund Policy. Your purchases are for personal or household use only, not for commercial resale.

7. Intellectual property

Everything on our Services, including the brand, logo, product names, photography, text, and design, is owned by Fetch & Fold or our licensors and protected by Australian and international copyright and trademark laws. You may browse, share, and personally use what we publish, but you can't copy, reproduce, modify, sell, or republish it without our written permission.

Other trademarks shown on the Services (including Shopify's) belong to their respective owners.

8. Acceptable use

You agree to use our Services only for lawful, personal purposes. You agree not to:

Use the Services for any unlawful, fraudulent, or harmful purpose
Infringe the intellectual property or rights of others
Harass, abuse, or harm any person, including our team
Submit false or misleading information
Send spam or unsolicited promotional content
Impersonate any other person or entity
Upload viruses or malicious code
Scrape, copy, or extract any portion of our Services without permission
Interfere with or attempt to get around the security features of our Services

If you breach these rules, we may suspend or end your access to the Services.

9. Third-party tools and links

Our Services may include or link to third-party tools, content, or websites. We don't control them and aren't responsible for their content or practices. If you use them, their own terms apply.

10. Relationship with Shopify

Fetch & Fold is powered by Shopify. Your purchase is made directly with us, not with Shopify, and Shopify is not responsible for the sale or the products we sell.

11. Your feedback

If you send us feedback, ideas, reviews, or suggestions, you allow us to use them to improve our Services and promote our brand, without any obligation to you.

12. Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We work to keep our website available and accurate, but we can't promise it will always be uninterrupted or error-free.

13. Limitation of liability

Except for our obligations under the Australian Consumer Law, which we can't and don't limit, we're not liable for indirect or consequential loss arising from your use of our website.

14. Governing law

These Terms are governed by the laws of Queensland, Australia and the Commonwealth of Australia.

15. Changes to these Terms

We may update these Terms from time to time. The current version is always on this page. Changes don't affect orders already placed.

16. General

If any part of these Terms is found to be unenforceable, the rest still applies. Our failure to enforce any provision doesn't waive our right to do so later.