Shipping policy

Last updated: 31 August 2026

How your order gets to you. We curate from supplier partners around the world to bring you considered pieces for your cats and dogs - here's what to expect from order to doorstep. If anything's unclear, email support@fetchandfold.com.au and we'll talk you through it.

1. Where we ship

We currently ship Australia-wide, including all states and territories - metro and regional.

2. Shipping cost

Free shipping on all orders over $75 AUD. Orders under $75 ship for a flat $10 AUD, Australia-wide.

3. Processing time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

4. Delivery timeframe

Once processed, orders take 7-8 business days to arrive. All up, most orders reach you within 7-10 business days of being placed. We work with supplier partners around the world rather than mass-producing in one factory, which means our products take a little longer to reach you - but the quality and curation are worth the wait.

5. Tracking

Every order ships with tracking. You'll receive a tracking link via email as soon as your parcel is on its way. If you don't see it in your inbox, check your junk folder before getting in touch.

6. Delayed or lost orders

International logistics aren't always perfect. If your order hasn't arrived within 21 business days, email us at support@fetchandfold.com.au and we'll trace it on our end. If your parcel is confirmed lost in transit, we'll send a replacement or issue a full refund - whichever you prefer.

We're not liable for delays caused by shipping carriers, customs processing, or events outside our control. Nothing in this policy limits your rights under the Australian Consumer Law where they apply.

7. PO Boxes and parcel lockers

We ship to PO Boxes and Australia Post parcel lockers without issue. Just enter the address at checkout as you normally would.

8. Address changes

If you need to update your shipping address after placing an order, email us at support@fetchandfold.com.au within 12 hours of ordering. After that, your order may already be in processing and we can't guarantee changes will reach the supplier in time.