support

We're here to help. If something's not quite right, or you simply have a question, reach out and the Fetch & Fold team will get back to you as soon as we can.

Email: support@fetchandfold.com.au
Response time: Within 48 hours, Monday to Friday

Order Enquiries

Received a confirmation but haven't heard anything since? Email us your order number and we'll track it down for you.

Shipping & Delivery

We ship across Australia. Once your order is on its way, you'll receive a tracking link by email. If tracking hasn't updated in a while, or your parcel seems to have gone astray, let us know and we'll look into it.

Faulty, Damaged or Not as Described

If something arrives damaged, isn't working as it should, isn't what you ordered, or doesn't match its description or photos, we're sorry. Send us your order number and a photo of the item, and we'll give you a full refund or a replacement, whichever you prefer. Usually you can keep the item. If we need it back, we'll arrange and pay for the return. No fees apply.

Change-of-Mind Returns

Unused items in their original packaging can be returned within 30 days. A 15% restocking fee is deducted from your refund, original shipping and Priority Processing aren't refundable, and return postage is at your cost. See our Refund Policy for full details, then email us to start the process.

Cancellations & Changes

Need to change or cancel an order? Email us within 12 hours of placing it. After that, your order may already be processing and we can't guarantee changes will reach our supplier in time.