We're here to help. If something's not quite right, or you simply have a question, reach out and the Fetch & Fold team will get back to you as soon as we can.
Email: support@fetchandfold.com Response time: Within 1-2 business days, Monday to Friday
Order Enquiries
Received a confirmation but haven't heard anything since? Email us your order number and the Fetch & Fold team will track it down for you.
Shipping & Delivery
We ship across Australia. Once your order is on its way, you'll receive a tracking link by email. If tracking hasn't updated in a while, or your parcel seems to have gone astray, let the Fetch & Fold team know and we'll look into it.
Returns & Exchanges
Not quite right for you or your pet? Please refer to our returns policy page for full details on eligibility and timeframes. Email us to start the process and the Fetch & Fold team will talk you through the next steps.
Faulty or Damaged Items
If something arrives damaged or isn't performing as it should, we're sorry - that's not the standard we hold ourselves to. Send a photo of the item along with your order number, and the Fetch & Fold team will sort out a replacement or refund.
Cancellations & Changes
Need to change or cancel an order? Get in touch as soon as possible - if it hasn't shipped yet, the Fetch & Fold team can usually make it happen.
Something Else?
However we can help, the Fetch & Fold team is just an email away at support@fetchandfold.com.